To Our Valued Customers,
Effective May 2016, we will no longer be offering phone support in order to focus on providing high quality customer service to our walk-in customers. Due to the increasingly high amount of walk in customers at our store, it is proving to be increasingly difficult to handle questions over the phone and serving customers that have made it to the store. We understand that sometime it may just be a “quick question” but it tends to lead to a lengthy in-dept conversation. These conversations quickly add up and we lose the ability to provide quality customer service in store as well as caring for our animals. We sincerely apologize for any inconvenience this may cause.
Again, if you have any question we can help with answering, please feel free to shoot us an email to firstname.lastname@example.org. We normally reply within 24 hours. Otherwise, our staff is always available for help 7 days a week, in the shop.
Thank You, for your understanding and continued support!